Promotions bring underwriting strategy and broker distribution in the United States and Canada under unified leadership

SAN FRANCISCO, Nov. 3, 2026 /PRNewswire/ — Resilience, the leading cyber risk solutions company, today announced two promotions that connect its underwriting strategy, operations and broker distribution in North America. Chris Pitcher has been named Head of North America Underwriting Strategy and Operations, and Alex Carleton has been promoted to US Distribution Leader.

“By aligning North American distribution, underwriting strategy, and operations under Chris’ leadership, we are giving brokers a clearer view of our appetite and a quicker path to coverage that fits their clients’ risk,” said George Kotsiopoulos, president of insurance at Resilience. “Chris has spent his career on both sides of that broker and underwriter relationship, shaping underwriting strategy and building broker partnerships.”

Pitcher joined Resilience in 2025 and most recently served as Senior Vice President of Enterprise Underwriting Performance where he led enterprise initiatives spanning underwriting playbooks, workflow automation, and capacity and product projects. He previously spent a decade at Arch Insurance, where he held underwriting roles in its US professional liability business before becoming Assistant Vice President and Head of Cyber for Arch Insurance Canada, building and growing its presence across program and open brokerage channels. In 2024, Insurance Business Canada named him one of its Rising Stars.

In his new role, Pitcher will continue to shape and execute Resilience’s underwriting strategy. He now takes on strategic oversight of distribution and operations across the United States and Canada, where he will build the broker-facing processes, performance framework, and relationship cadence for the region. He will continue working across Resilience’s product, operations, and underwriting teams, and will report to Kotsiopoulos.

Carleton joined Resilience in 2022 as Western Regional Manager. He has more than a decade of experience in commercial insurance across underwriting and brokerage. Before Resilience, he was an underwriting consultant at CNA and a master underwriter at Intact Insurance Specialty Solutions. Earlier, he spent nearly four years underwriting mid-market technology and life science accounts at The Hartford, and he began his insurance career at Costello & Sons Insurance Brokers.

As US Distribution Leader, Carleton will lead Resilience’s relationships with retail and wholesale broker partners across the United States. He will focus on deepening existing partnerships, broadening Resilience’s broker relationships, maintaining Resilience’s national presence in the market and ensure broker feedback on market conditions, client needs, and placement experience reaches Resilience’s underwriting and product teams.

About Resilience

Resilience helps organizations become cyber resilient to material losses by staying ahead of bad actors. Founded by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the cybersecurity, technology, and insurance industries – Resilience is the world’s first cyber risk company that offers risk quantification software, cybersecurity experts, and highly rated insurance in solutions purpose-built for large and middle-market organizations.

Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience is globally dispersed, with teams in New York, Chicago, Los Angeles, Baltimore, Toronto, London, Milan, Madrid, Stockholm, Rotterdam and Dublin. Resilience offers insurance coverage through its licensed and appointed insurance agents and security services through its expert security team. The Resilience Solution is available through all broker partners to clients in the United States, the United Kingdom, Canada, and Europe.

Disclaimer: This document is based on internal benchmarking, client-reported outcomes, and qualitative insights from industry practitioners. The figures are illustrative and directional in nature and may vary depending on an organization’s structure, maturity, and existing processes. This document is for informational purposes only and is not an offer to sell or purchase insurance. Resilience’s software solutions, including Arc and Edge, are offered separately from any insurance product and their use does not imply or guarantee insurance coverage, terms, or eligibility.

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SOURCE Resilience